Genpact Recruitment 2026 – Apply Online for Customer Service (Voice & Chat) Jobs in Hyderabad
Are you searching for the latest BPO jobs in Hyderabad 2026? Here’s an excellent opportunity to build your career with Genpact Recruitment 2026. Genpact is hiring for the position of Customer Service – Voice and Chat Process in Hyderabad. This is one of the best private jobs in India for freshers and experienced candidates looking to grow in the customer service and digital operations sector.
If you want to work with a global leader in AI-driven digital transformation, this Hyderabad job opening could be your gateway to a successful career in 2026.
About Genpact
Genpact is a global professional services and digital transformation company listed on the NYSE (G). The company specializes in delivering AI-powered solutions, process intelligence, and operational excellence to leading enterprises worldwide.
With thousands of employees across multiple countries, Genpact is known for:
AI-driven digital transformation services
Strong global client portfolio
Employee-focused learning environment
Innovation in Agentic AI and automation
Working at Genpact means joining a future-ready organization that values growth, innovation, and continuous learning.
Job Details – Customer Service (Voice & Chat Process)
Company Name: Genpact
Job Role: Customer Service – Voice and Chat
Location: Hyderabad
Job Type: Full-Time
Industry: BPO / ITES / Digital Operations
Experience: Freshers & Experienced Both Eligible
Year: 2026 Recruitment Drive
Job Responsibilities
As a Customer Service Executive, you will:
Handle customer queries via voice calls and chat support
Provide real-time solutions to customer issues
Use digital tools and AI-based platforms for query resolution
Maintain high customer satisfaction levels
Document customer interactions accurately
Follow company quality and compliance standards
This role requires multitasking ability and strong communication skills.
Eligibility Criteria
Candidates applying for Genpact Recruitment 2026 should meet the following requirements:
Graduate in any discipline
Excellent verbal and written communication skills in English
Basic computer knowledge
Ability to handle rotational shifts
Willingness to work from the Hyderabad office
Strong problem-solving mindset
Fresh graduates looking for BPO jobs in Hyderabad are encouraged to apply.
Salary Details
Although the exact salary package is not officially disclosed, Genpact offers competitive market standards including:
Attractive base salary
Performance incentives
Night shift allowances (if applicable)
Health insurance benefits
Transport facilities (as per company policy)
Salary may vary depending on experience, interview performance, and company norms.
Selection Process
The selection process typically includes:
1. Online Application Submission
2. HR Screening Round
3. Voice & Accent / Chat Assessment
4. Operations Interview
5. Final HR Discussion
Candidates must clear all rounds to receive the final offer.
How to Apply Online for Genpact Jobs 2026
Follow these steps to apply:
1. Visit the official Genpact Careers website.
2. Search for “Customer Service – Voice and Chat Process” in Hyderabad.
3. Click on Apply Online / Easy Apply.
4. Upload your updated resume.
5. Submit the application form.
Make sure your contact details are correct for interview updates.
Important Instructions for Candidates
Genpact does NOT charge any application or training fees.
Avoid job scams asking for payment.
Always apply through the official careers page.
Prepare well for voice and communication rounds.
Conclusion
Genpact Recruitment 2026 for Customer Service (Voice & Chat Process) in Hyderabad is a great opportunity for candidates seeking stable and growth-oriented private jobs in India. With competitive salary packages, global exposure, and a tech-driven work environment, this role can help you build a strong foundation in the customer service industry.
Apply online today and take the first step toward your successful career in 2026
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