𝐅𝐨𝐮𝐧𝐝𝐞𝐯𝐞𝐫 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐕𝐨𝐢𝐜𝐞 𝐏𝐫𝐨𝐜𝐞𝐬𝐬)
Are you an energetic individual with a passion for technology and a flair for communication? Foundever (formerly Sitel Group) is looking for both Freshers and Experienced professionals to join our elite International Technical Support team.
If you possess exceptional English speaking skills and a solid technical foundation, this is your chance to kickstart a global career!
Job Overview
Role: Technical Support Executive (Voice Process)
Location: Work from Office (On-site)
Experience: 0–5 Years (Freshers & Experienced are welcome)
Shift: 24/7 Rotational (Includes US Night Shifts)
Work Week: 5 Days a week (2 Rotational/Split Offs)
Transport: Free Home Pickup & Drop facility provided.
Eligibility Criteria
To be successful in this role, you must meet the following requirements:
Age: 18 to 35 Years.
Education: 12th Pass (Intermediate) or Graduate.
Note: Undergraduates must not be regular college students.
Communication: Exceptional command over spoken English (Voice & Accent).
Technical Knowledge: Strong understanding of Hardware, Software, and Networking concepts.
Availability: Immediate joiners are preferred (Must have all documents ready for Background Verification/BGV).
Key Responsibilities
As a Technical Support Executive, your primary duties will include:
Providing technical assistance and troubleshooting to international customers over the phone.
Resolving queries related to Hardware, Software, and Networking configurations.
Ensuring a high-quality customer experience by meeting global service standards.
Maintaining accurate logs of customer interactions and technical resolutions.
Virtual Interview Process
The selection process is entirely remote (via Telephone or Skype) and consists of the following rounds:
JAM Session (Just A Minute)
HR Interview
Voice & Accent Assessment
Technical Proficiency Test
Operations Manager Round
Why Join Foundever?
Competitive Salary: Best-in-class compensation based on market standards.
Career Growth: Exposure to a professional global work environment and advancement opportunities in the BPO/IT sector.
Work-Life Balance: Structured 5-day work weeks with dedicated transport facilities.
⚠️ Important Note
Never pay for a job. Foundever and other genuine companies do not charge any fees (online or offline) for interviews or recruitment. If anyone asks for money, it is a scam.
